Refund Policy

02What You Can Purchase

The Service currently offers two categories of purchasable items:

• Credits — consumable virtual tokens used within the Service to access AI-powered generation features and other functionality. Credits have no monetary value outside the Service.
• Lifetime Membership — a one-time, non-subscription purchase granting permanent elevated access, including a credits bonus on activation and a discounted credits deduction rate on eligible generation features.

Pricing may change at our discretion and is always displayed clearly at the time of purchase.

03Virtual Credits

All Sales Are Final

Credit purchases are final at the moment of transaction. Once a purchase is completed and the balance appears in your account, the sale is considered settled regardless of whether the credits have been used.

Unused Credits Are Non-Refundable

We do not refund credits that remain in your account unused. By purchasing credits, you accept that the transaction is non-refundable under ordinary circumstances.

If you believe your situation is exceptional, you are welcome to contact our support team with full details. All such submissions are reviewed at our sole discretion, and a favorable outcome cannot be guaranteed.

What Happens When You Delete Your Account

Should you choose to delete your account, any remaining credit balance will be permanently forfeited without refund or compensation. We strongly recommend using any remaining credits before initiating account deletion.

Technical Credit Restorations

As described in our Terms of Service, we may at our sole discretion restore credits to your account in specific technical error scenarios, for example when a generation request is blocked by automated safety systems. Such restorations carry no monetary value and do not represent or imply any entitlement to financial reimbursement.

04Lifetime Membership

Nature of the Purchase

Lifetime Membership is a one-time, non-recurring purchase with no automatic renewal. You will not be charged again for the same membership tier unless you make a separate, intentional purchase.

What's Included

Activating Lifetime Membership provides:

• A one-time credits bonus credited to your account upon activation;
• A reduced credits deduction rate on eligible generation features, meaning a lower credit cost per generation; and
• Other applicable perks, such as prompt assistance and HD output quality.

Refund Eligibility

Refund requests for Lifetime Membership are assessed individually following submission of a support request (see Section 05). Approval is not guaranteed and remains at our sole discretion.

Circumstances That Generally Disqualify a Refund

Refund requests for Lifetime Membership will generally not be approved when:

• Membership-exclusive features have been materially used after the purchase date;
• The request is submitted an unreasonable amount of time after the original purchase;
• The account has been suspended or terminated due to a violation of our Terms of Service.

Requests submitted under other circumstances, including partial use of the activation credits bonus, may still be considered on a case-by-case basis. If you believe your situation merits review, please reach out with all relevant details.

05How to Submit a Request

To request a refund, please contact our customer support team by email at support@reels.pink.

To help us process your request efficiently, please include the following:

• The email address linked to your reels.pink account;
• The approximate purchase date and amount;
• The item purchased (credits package or Lifetime Membership);
• A clear description of the reason for your request.

Incomplete submissions may result in processing delays. We reserve the right to request additional verification before acting on any refund request.

06Review and Settlement

Each refund request is reviewed individually on its own merits. We do not guarantee approval of any request outside of circumstances mandated by applicable law.

If a refund is approved, funds will be returned to the original payment method used at the time of purchase. Processing times vary by payment provider, but refunds are typically reflected within 5–10 business days of approval.

We will communicate the outcome of your request in a reasonable timeframe.

07Your Statutory Rights

Nothing in this Policy limits, waives, or excludes any rights you may hold under mandatory consumer protection laws in your jurisdiction. Where applicable local law grants you broader refund rights than those described here, those rights will apply to the extent required.

If you believe you have a valid claim under consumer protection legislation, please contact us with the relevant details so we can assess your situation properly.